The Value of Managed Services Usability Support in Today’s Global Economic Climate
In response to the sharp uptick in global cybercrime activity, ransomware proliferation, and geopolitical uncertainty, there are two options for organizations looking to bolster their cyber defenses, which could be developing internal talent or purchasing a managed service. , according to Andre Cuenin, chief revenue officer at Rapid7.
The following transcript is an excerpt from a recent interview between Andre Cuenin and Cyber Security Connect journalist Nastasha Tupas.
As for Rapid7’s mission, one of the things that’s really important to us is called “democratizing security” – making it available to more people.
That’s a great mantra for us when we develop products and deliver value, going through the entire lifecycle of each support or managed service, with the goal of simplifying complexity, making something understandable, not just for subject matter experts.
The benefit obtained is not only usability, but also the time to evaluate. That means it is necessary to develop solutions that must generate value very quickly. Some of our products, like Identity Detection and Response (IDR) and our SIEM solution, are probably the best in the world when it comes to valuing, that’s how much out-of-the-box capabilities you get by solving the 80 percent of use cases. So I think it’s a very targeted and intentional approach, knowing how much of a workforce shortage there is in cybersecurity. And when you look at some of the economic data, cybersecurity continues to be at the forefront of IT spending, given its importance to businesses.
Finding talent is also another challenge and companies have two options. First, they can develop talent themselves, for example by tapping into the talent pool graduated from universities and training them internally. The other option is to purchase a managed service. For example, you may have enough people to use vulnerability management internally, but if you want to have a SOC for detection response, which needs 24/7 coverage, you may not have the resources to do it yourself and decide to opt for a managed service.
What we have done as a company are two things.
One is to simplify the user interface. The other two pieces relate to a strong MSSP strategy, which is designed to help partners deliver the service. But we also have a service package for some of the strategic products.
For example, if a company doesn’t have 24/7 SOC capability, but likes our detection response capability, we offer an integrated, managed service to help solve that problem. The advantage for a customer is to start with a managed service and once the customer is up to speed and has their own internal resources, the product is simple enough for the customer to use while maintaining all the implementation that Rapid7 has done in his name.
The average number of security products that customers have globally is 45. From a technological point of view, for customers, integrating technology is an important task. Both large and small organizations have found it quite difficult to understand how to solve the challenge of integration at different levels.
The complexity is a function of the elements that need to interact exponentially, which is increasingly complex, and that makes it much more difficult for companies that do not intervene in their security management. As such, providing tools that enable the customer to solve the integration challenge is a huge benefit.
