New Zealand-based accounting firm Xero falls globally
Online accounting platform Xero suffers a global outage as users lament month-end chaos, an AWS issue likely to blame.
Online accounting firm Xero has confirmed that an issue with Amazon Web Services is responsible for a global outage of its mobile app and software.
“We are aware of an issue preventing some customers from logging into Xero,” the company said shortly after 11pm Australian time in a post on X.
“This is related to an issue with our third-party provider, Amazon Web Services (AWS), who is urgently investigating this.”
A follow-up post suggested users monitor Xero’s support page.
“We thank customers for their patience and apologize for any inconvenience,” a Xero spokesperson said.
“In the meantime, you can monitor our Xero status page for changes and we will update this page once we have resolved the issue.”
The latest update on the support page, https://status.xero.com/, said that AWS is “continuing to work to resolve this issue.”
Angry users of the app (according to Xero’s website, the company has more than 4.2 million customers worldwide) are already responding to X.
“This outage is global and has been going on for over 2 hours, and now you’re tweeting?” said one furious customer.
Another said: “It took you three hours to post this.”
For its part, Amazon has confirmed that it is experiencing “increased error rates and latencies for Kinesis APIs in the US-EAST-1 region” with some downstream effects on some internal services, such as CloudWatch, ECS Fargate, and its API Gateway.
“We continue to work toward recovery, although progress is occurring more slowly than originally anticipated. “We are seeing some improvements internally, although they may not be visible externally,” says the latest update on AWS Health Dashboard.
“Some services (such as Cloudwatch Logs) may not see recovery until we have fully resolved the underlying issue within Kinesis. [subsystem]. In parallel with our mitigation efforts, we are actively working to accelerate the recovery process. At this time, we still hope that full recovery will be a [to] two hours away.”
